Frequently asked questions
What information should I have prior to contacting you?
When (approximate or definate)
Where you’d like to go (also can be very broad)
An idea of what you want your trip to look like as far as experience, memories created, vibe you’d like.
How much do your services cost?
Nothing! Yep. You heard it! Whether you’re booking an all inclusive resort, a theme park, or a cruise there is a commission that is built into the price of the reservation. If the trip was $5,000 online, it is $5,000 through me. The only difference is I book the trip through a travel agent portal. Instead of the travel supplier keeping that commission (that you’re paying already), I keep it! You’re paying for an agent’s services, so it’s in your best interest to use one!
Why should I use a travel agent?
I am your advocate. I am your support. I am your direct contact. I help during the good times planning for your trip, and should something go wrong leading up to or during your trip I’m the one to fix it… not a 1-800 number. My goal is to ultimately save you time, energy, and hopefully money (whether through tips and tricks, upgrades only I have access to with suppliers, or possibly by bundling air with a hotel to get a bulk rate deal). The knowledge that I have through first hand experiences along with training of resorts and destinations means you won’t fall victim to a resort that looks less appealing than it did online, and you’ll have an expert behind the selection of your resort!
What does using a travel agent look like?
When you contact me you’ll provide initial information such as where you’d like to go, who is going, dates… as much as you know at the time. I’ll take that information to have a conversation with you asking questions to get a picture of what it is you truly want out of your trip. Then instead of you researching I get to work. I give you a quote with typically a couple different options that I feel match your wish list. I explain the differences between your options so you can make an informed decision. If you like those options- great we move on! If not, we start over! My job is to bring you a homerun… we don’t stop until I do! Once you’ve determined which option you want to proceed with I book your trip with a deposit.
As we prepare for your vacation I supply travel tips and tricks, learning materials for destinations like Disney that require you to really plan ahead, and of course reminders of deadlines. Once it’s time for your trip you have your travel details, and have a fantastic trip. The biggest thing to note is that I’m ALWAYS a call, text, message away from my clients at all times so whether you’re planning dinner reservations prior to your trip, wondering which excursion you should do, or having a hard time on your vacation you know you can get in touch with me.
What makes you different from other travel agents?
I’m glad you asked! The two biggest things would be the video tutorials/information I provide to clients and my accessibility. When you book a trip with me you create a relationship with me as your mentor and advocate from the day we start communicating until the day you return home… and beyond! I am not here to book your trip and wish you well, I’m here to ensure you have a phenomenal travel experience. I do most of my communication on my phone so it’s very easy for me to work with clients at most times of the day- this is imperative for clients as they know I’m always a resource.
You mention a realistic budget, what is that?
It’s a budget that would encompass the wish list you actually have. It’s fine to have a lower budget for an all inclusive destination for example, but we just need to be realistic about what it is you want. A $2500 budget for a week long trip in overwater bungalows with flights and transfers for example would be unrealistic. I’m always happy to give examples of what specific types of trips cost, I just ask that clients think about what is the amount they are truly able and willing to spend on the experiences they are looking for. Keep in mind peak travel times cost more than off season, too. I am very budget conscious and do my best to give you the maximum vacation for the budget you have.
Do I have to pay for the trip up front?
No! Suppliers all have different deposit amounts depending on it being a room only, a bundled package with flights/hotel, etc. A typical deposit would fall anywhere between $98 and $500.
Can I make payments on my trip?
Absolutely! Trips typically need to be paid between 30-45 prior to arrival. Many clients opt to break those final payments into more manageable amounts. It’s as simple as letting me know when you’re ready to make a payment and the amount- I take care of the rest!
I found the same trip cheaper online. Can you price match it?
Yes and no. Should you find your same trip cheaper online it’s important to check a few things:
What do the flight times look like? Sometimes a cheap bundled trip has 18 hour flights with overnight layovers. That flight will certainly cost less than a typical flight time I book for clients.
What are the flight restrictions- can you pick seats, luggage restrictions, etc?
What room category is offered? Is it a non-refundable option? VERY important to know this.
Is insurance included? If so, what does the insurance policy cover?
If the trip is apples to apples, meaning the exact same details above match mine then I can usually put in a request for a price match. Oftentimes if there is a price discrepancy it’s minimal. If the trip is cheaper and I am unable to price match it just keep in mind if something goes wrong with your trip a call to me to help fix the situation is much less stressful than a call center.
Are transfers included? Are they nonstop or shared?
I’m a type A personality and like having full control over my trip which is why I book on my own. How can you help?
I DO TOO! I actually have quite a few clients just like this. They tell me exactly what they want- this resort, this flight, etc. The only thing they don’t have control over is physically making the credit card payment to the supplier as I do that for them. The reason they choose to book with me and not on their own is for the support if something does go wrong, and for a personable relationship with someone to ask questions to/run ideas by when planning their trip.
What does booking a group trip or wedding through you look like?
LESS STRESS. Booking a group is stressful. You have 10, 20, 50 people to keep track of. The group emails become convoluted, the questions are endless, and the changes get unmemorable if not prepared to handle them. When you’re a group leader or a bride you pass the bookings to me. I book each one individually keeping all itineraries organized. I handle transfers, rooming arrangements, flights for all clients. The group leader then receives all of this information to keep track of while on their trip. Should the group be large enough to warrant support I will also travel with the group if requested to help make the check in process, transfers, and events throughout the trip easier on the group leader.
What did it look like to be a client of yours during COVID-19?
While I would hope an era of travel bans and uncertainty of health and safety regarding travel doesn’t happen again, I would absolutely say my clients felt taken care of. Here’s what one client said, “Victoria kept us in the loop during every change with our resort closing. She advised us on the process to take, what our options were, and assured us she had it under control. She was informed and made me feel comfortable that even though our trip was canceled, we would still have a great trip once it was rescheduled. She made it so easy to make changes- I just had to text her what I wanted and she made it happen. I know she had a ton on her plate and probably was stressed beyond belief, but as her client I never felt those emotions or pressure. She put my family trip as a priority and it was something I knew was in good hands.”
Do I really need to purchase travel insurance?
YES. YES. YES. Travel insurance is just like house and auto insurance. You don’t want to pay for it, but if you need it you’re glad you have it. Simply put- travel is an investment. It is something you’ve saved, sacrificed, and planned for. Unfortunately travel plans can be impacted in many ways. What if You:
Get sick/injured before or during your trip?
Have a flight delayed missing most of your first day or longer of your trip?
Have to leave early to tend to someone at home?
Your bags are lost, stolen, or delayed?
Travel insurance in most cases will help you through all of the above scenarios that could really impact your trip. I invite you to watch the video on the Travel Insurance page under the Resources tab for further details about how Travel Insurance can protect you financially.
You simply can’t go on your trip last minute?
What travel agency do you work for?
I'm glad you asked! I am an outside agent for Bethany Travel based out of Millsboro, DE. The owner of the agency, Cindy, has been a mentor to me throughout my journey as an agent. The amazing part about working with an agency is that there is experience with all types of destinations by many seasoned agents. Whether you book with me, or one of my coleagues you'll be in fantastic hands. http://www.bethanytravel.net/